If you are looking for practical guidance and support to grow your understanding and skills in production support and development of enterprise applications, then I can help!
As an experienced IT production support manager with 16 years of experience in the industry, I have a wide breadth of expertise in Java/J2EE, PCF, Salesforce, Siebel, Spring and Microservices. I’m also skilled in escalation handling, root cause analysis, problem/incident management, incident SLA management, defect management, release management, vendor management, cloud migrations, knowledge transition planning and execution, and handling tech bridges. I also know how to lead multi-disciplinary teams across geography, which means I know how to give a clear sense of direction, set objectives, manage service delivery, provide effective mentoring/coaching, and evaluate, performance.
So if you want some who can provide you with practical information and real-life examples, give you guidance to help you get where you want to be, and build your knowledge, skills and confidence, I’d be happy to work with you.